97. In addition to the information on the legal and policy framework for measures to protect, support and assist victims, several States made reference to good practices in this regard. Some States had established toll-free telephone helplines offering counselling and advice on violence against women (Belgium, Chile, Germany and Saudi Arabia).
98. The Angolan police provided counselling and psychological support for victims, to re-establish the victim’s emotional balance and ensure the conditions and individual and social welfare necessary to prevent the victim from becoming an aggressor.
99. In Canada, the RCMP had adopted a national policy on violence in relationships, which required swift police intervention to protect victims. Supervisors were directed to ensure that all investigative files were reviewed periodically.
100. In Chile, centres were established to provide psychosocial and legal assistance free of charge to women over 18 suffering from violence within a partnership. Further measures included the use of shelters for women and their children, safe houses for women victims of trafficking, prevention centres and services for women victims of sexual assault, hosting meetings and coordinating community awareness to prevent violence against women, emergency care or panic buttons, as well as legal representation in matters of femicide cases. Furthermore a victim assistance network was initiated.
101. In Mexico, the existing 66 shelters for women victims of violence and their children were in the process of standardization. By July 2012, a total of 46,209 protection orders had been issues, over 70 per cent of which by judicial organs. Between 2007 and 2011, medical services used available measures to assess the risk and detect violence against women in 4,413,900 cases, representing a coverage of 13.4 per cent for 2011.
102. In Germany, an Internet platform (www.hilfetelefon.de) offered women safe, anonymous and universally accessible online contact with hotline staff. 103. Saudi Arabia reported on new social protection centres in various areas of the Kingdom.
104. Spain reported on specialized police units to prevent gender-based violence and to ensure the execution of judicial protection orders. Several instruments had been enacted to promote inter-agency collaboration on prevention of such violence and victim protection. A cooperation protocol between the local and the national police forces was in place to protect victims more effectively.
105. In Tunisia, specialized counselling units regarding women victims of violence were established.
106. Turkey reported on the implementation of protective measures under the 2007 Witness Protection Act, which had been ordered by 92 court decisions for 159 individuals and 95 individuals had been granted new identity documents. A pilot project on the use of electronic support technologies to fight violence against women was being implemented in two provinces, where potential victims were provided with a panic button device to electronically submit location data and emergency calls in order to obtain assistance from the nearest police unit. Reference was also made to the work of violence prevention and monitoring centres, which provided support and protection to victims of violence against women, as well as to available temporary women’s shelters.
107. The United Kingdom of Great Britain and Northern Ireland reported on statutory domestic homicide reviews that were put in place to establish lessons learned regarding the way in which local professionals and organizations work individually and together to safeguard victims. Other relevant instruments included Domestic Violence Protection Orders to prevent the perpetrator from returning to a residence and from having contact with the victim for up to 28 days and the Domestic Violence Disclosure Scheme enabling the police to disclose to the public information about previous violent offending by a new or existing partner.
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